Refunds
As with your local drug store policy, after leaving our facilities, NanobacTX and Urobac are generally non-returnable and non-refundable.
Exchanges
We will only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at gmezo@nanobiotechpharma.com and describe in detail the issue.
Shipping returns
To return your product, you should mail your product to: NanoBiotech Pharma, Inc., 7512 Doctor Phillips Blvd, Unit 50-240, Orlando, FL 32819
You will be responsible for paying for your own shipping costs and shipping costs are non-refundable.
Depending on where you live, the time it may take for an exchanged product to reach you may vary. We ship exclusively via UPS.
You should use a trackable shipping service. We cannot guarantee that we will receive your returned item.